Privacy Policy

Account and Order Information

No email address is required to create an account; a username and password are sufficient. Email is not required for registration. If a user voluntarily provides an email address or other contact details in a support ticket, they are used only to handle that request. Do not include passwords, payment credentials, or complete subscription URLs in a support request.

Account information is used for authentication, maintaining login status, and delivering subscriptions. Order records include the selected plan, amount, payment status, and necessary transaction identifiers. They are used to verify payments, activate services, process refunds, and resolve billing disputes. Support ticket contents help identify issues and retain a record of how they were handled; they are not used to build profiles of users' browsing preferences.

No-Logs Policy and Connection Handling

VPNSweet follows a no-logs policy: it does not record which websites users visit or retain browsing history, communication content, or DNS query records that could be used to trace an individual's browsing activity. Connection logs are not persistently stored as traceable browsing histories.

While establishing and forwarding connections, the system must process necessary connection status information at runtime. This status is released when the connection ends or the operating task is complete; it is not converted into an individual browsing profile. Cumulative traffic needed for plan metering is associated with the account to display balances and apply traffic rules, but does not include a list of websites visited.

Troubleshooting may require users to voluntarily provide client error messages and connection details. Please redact credentials and subscription information before submitting them. Support staff will not require a complete browsing history to resolve an issue.

Access Analytics and Local Storage

Website analytics help assess page visits, referral categories, and button usage so that content and user flows can be improved. Analytics relate to interactions with this website and are not browsing records from subscription routes. Passwords, subscription URLs, and support ticket contents should not be included in analytics events.

Cookies and local storage are used to maintain sessions and save login credentials and interface preferences such as language. Treat login credentials saved in a browser as sensitive information, and log out after using a shared device. Users can clear this data in their browser; doing so may require logging in again or selecting preferences again. Disabling essential storage may also affect panel functionality.

Payments and Necessary Data Sharing

Supported payment methods are Alipay / WeChat Pay / USDT. Payment transactions are processed by the relevant third-party payment service or transaction network, and their handling of information is governed by their respective policies. VPNSweet uses payment results and necessary transaction identifiers to verify orders; users are not asked to provide payment account passwords to this website.

To verify payments, deliver services, or meet applicable legal obligations, necessary information may be shared with service providers responsible for those tasks or with organizations legally entitled to receive it. Sharing is limited to information needed for the relevant purpose. Account information is not sold for marketing.

Retention Periods and Deletion Requests

Account information is retained for as long as needed to provide services. Order, refund, and support ticket records are retained as needed for transaction verification, dispute resolution, and applicable legal requirements. The necessary retention period varies by information type; this policy does not set a single fixed retention period. When the purpose for processing is complete and there is no further basis for retention, information will be deleted or de-identified.

Users can log in to the panel and submit a support ticket to request access to, correction of, or deletion of account-related information. Account ownership must be verified before processing; please specify the relevant information in the request. Deletion may make it impossible to restore access to login, subscriptions, or historical orders. If some records must be retained by law, the reason will be explained and their use will be restricted to that purpose.

Policy Updates and Contact Channel

Updates to this policy will be posted on this page, and the month shown at the top will be updated. Important changes to collection purposes, use, or user rights will be explained through website announcements or panel notices. Where applicable law requires separate consent, it will be obtained as required.

For questions about privacy practices or to follow up on a data request, please use the panel's support ticket channel. See the Terms of Service and Refund Policy for usage rules and refund arrangements; this policy does not replace the terms of a specific transaction.