14-day refund guarantee
Refund requests and support
If a plan doesn’t meet your needs, you can request a refund under the refund policy. Sign in to the account used for the order, state clearly in a support ticket that you’re requesting a refund, and include the order and payment details needed for verification. Refund requests are different from general connection issues; being clear about your request can avoid unnecessary follow-up.
If you’d rather troubleshoot a connection issue first, include the platform, connection method, affected app, and routes you’ve tried. A problem accessing one website doesn’t necessarily mean every route is affected. Troubleshooting by scenario can make it easier to find the cause. It’s up to you whether to continue troubleshooting; there’s no need to write a complex technical report.
Read the refund policy for eligibility and handling details. This page doesn’t promise a processing time, and submitting a ticket doesn’t mean a refund has been completed. Check the panel for updates.