VPN FAQs

No email address is required. Create an account with a username and password. Use your account to sign in to the user panel, view plans, get a client app, and submit support tickets. A subscription provides the route configuration available to your account for use in a client app; these are separate steps. After creating an account, check your plan and subscription status in the panel, then follow the getting-started guide to get a client app and import your configuration. Keep your username and password secure. Don’t share login credentials in public comments or screenshots. If you forget your account details, check your saved records first. If you need help, use the support ticket option in the panel. Avoid creating multiple accounts and mixing up their orders and subscriptions.

There’s no device limit on simultaneous connections, so switching devices alone doesn’t require a new plan. Supported platforms include Windows / macOS / iOS / Android / Linux. On a new device, sign in to the user panel with the same account, get the appropriate client app, and follow the instructions to import your subscription. Don’t copy the old device’s installation folder. Data usage is based on your selected plan and shared across devices; adding devices doesn’t give each one a separate data allowance. When you stop using an old device, disconnect its proxy and remove configurations you no longer need. Treat your subscription link as a personal access credential. Don’t share it in public groups or send the full link to others while troubleshooting.

Sign in to the user panel and check your current plan and subscription status. Then open the subscription or configuration page in your client app and update it. Check that the route list loads successfully, then select the route you want to use. Toggling the connection off and on may not refresh the subscription. If the update fails, first confirm that your local network can access regular websites. Then check that you imported the configuration from your own panel and didn’t miss any characters or add spaces when copying it. Don’t rush to delete the existing configuration; keep anything that still works so you have a point of comparison while troubleshooting. If the update still fails, note the error message, client app, and platform, then submit a support ticket. Hide your full subscription link and sensitive account details in screenshots.

A subscription link isn’t an ordinary public URL. Sharing it may let others access the associated configuration. If you find it on a public page or sent it to someone by mistake, stop sharing it, remove the public copy, and contact support through the user panel to confirm what to do next. If the panel offers a subscription reset option, follow its instructions. After resetting, update the configuration on your own devices and stop using the old link. If your configurations are confusing, identify the active subscription first, then disable duplicates or configurations you no longer use. Avoid changing several settings at once. VPNSweet follows a no-logs policy, but you’re still responsible for protecting your credentials. Publicly sharing a subscription link can compromise your account’s access boundaries.

Disconnect the proxy first and confirm that your local network can access regular websites. If the underlying network isn’t working, fix that before troubleshooting the client. Next, check your plan, remaining data, and subscription status in the user panel. Update the client configuration to rule out problems caused by an outdated subscription. Then compare routes in other regions or categories, and check whether another proxy app is running at the same time. Change one setting at a time and note the result so you can identify what made a difference. Don’t repeatedly reinstall apps or change system network settings without a clear reason. If multiple routes fail, save the error message and time, note whether you tried another local network, and submit those details in a support ticket using the troubleshooting guide.

If browsing works, that only confirms that the browser’s current route is working; it doesn’t mean every app uses the same proxy settings. Check whether the client has system proxy enabled and whether the app has its own proxy settings. Some apps require another supported traffic-routing mode; refer to the client’s documentation. Then check whether the routing rules send the app’s traffic through the intended route. After changing settings, fully close and reopen the app. If its network requests are using the route but you still see an account, region, or permission message, treat that as an app service restriction rather than a connection failure. When submitting a support ticket, include the app name, platform, error message, and browser comparison. Don’t include your password or full subscription link.

Possibly, but “connected” only means the client has established some form of connection; it doesn’t by itself confirm a DNS problem. Compare different websites and apps. If only certain services fail, check their status and your routing rules first. If nothing loads, check the system proxy, selected route, and DNS settings. If you recently changed DNS, installed a network filtering tool, or enabled another proxy, note those changes and restore a known setup as described in your client’s documentation. Don’t copy a full set of DNS addresses or rules from an unknown guide and overwrite your existing configuration. If the problem continues, submit a support ticket with the services that work and those that don’t, the exact error messages, and your network environment. You don’t need to share your browsing history. Don’t post URLs containing account details publicly.

First check whether the connection drops only when you lock the screen, switch to another app, or change local networks. If it works in the foreground but drops in the background, check the system’s battery-saving, background activity, and network permission settings. Refer to your client app’s instructions for system permissions. Don’t disable all background app restrictions; change only the settings that apply to your client. If it also disconnects in the foreground, compare other routes and local networks, and check whether your subscription is up to date. A network change may require reconnecting; a status icon alone doesn’t confirm that app traffic is flowing again. In your support ticket, include your platform and client app, whether the issue differs between foreground and background use, and whether the network changed. This is more helpful than a disconnection screenshot alone.

Troubleshoot the route first; upgrading your plan isn’t a universal way to improve speed. Check whether downloads, cloud sync, or other devices are using your local network. Then compare routes in different regions and categories using the same app. Keep your local network and the content you’re accessing the same so you can tell whether the difference comes from the route or your environment. If only one service is slow, check its status and routing result. If regular websites are also slow, troubleshoot your local network first. Monthly plans offer different data allowances, but more data doesn’t necessarily mean a faster route. VPNSweet doesn’t use a fixed speed as the basis for troubleshooting. If the issue keeps recurring, note the time, region, route type, and comparison results, then submit a support ticket.

Route types describe how traffic reaches its destination; they aren’t a universal speed ranking for every network. An IEPL dedicated route is one option to compare when you need a stable connection. Relay routes use an intermediary path, while direct routes let you compare performance over a more direct path. Start by checking which region the service requires, then compare connection success and day-to-day performance. Don’t judge a route by its name alone. VPNSweet covers 110+ countries / 250+ routes. Check the panel and your client subscription for the routes currently available to you. Once you find a route that works well on your network, keep other routes as alternatives. If the region is suitable but the app still shows an error, check routing rules, account access, and service restrictions instead of repeatedly switching regions.

A service failing to load doesn’t necessarily mean the entire route is down. First check whether regular international websites load, then confirm that the app is actually using the proxy and that the selected region meets the service’s current requirements. Browser extensions, app-specific proxy settings, and old session data can affect comparisons, so check them one at a time. A successful connection doesn’t provide a third-party service membership, account permissions, or regional eligibility; those are determined by the service. Access to streaming services and AI tools can change with platform policies and network conditions. One successful connection isn’t a guarantee of continued access. See the streaming access and AI guides for more information. When reporting an issue, include the service name and error message, but not conversation content or account credentials.

No. The device limit applies to the number of devices connected at the same time; your data allowance depends on your selected plan. If multiple devices share a subscription, account for all of their usage. Video streaming, file transfers, system updates, and background sync can all generate ongoing network traffic. Closing a webpage alone may not stop those tasks. Check your usage in the panel, then review downloads and sync activity on each device. Also check whether routing rules send traffic through international routes when that isn’t needed. The device limit doesn’t mean each device gets its own plan allowance. If usage changes don’t match your activity, first check whether your subscription was shared by mistake, then submit a support ticket with the time period and what you observed. Don’t rely on a single client’s partial usage display.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packs: ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. Monthly plan data resets each month on the day you activate the plan, making it suitable if you prefer a monthly allowance. Data packs last until used and never expire, making them a better fit if your usage varies and you want to manage your remaining data. Before choosing, compare the billing models and estimate your usage based on how you’ll access the service. Don’t compare prices alone and overlook the reset rules. All plans allow unlimited simultaneous devices. See the pricing page for full prices and inclusions. Choose a plan in the user panel; don’t assume a plan includes discounts or benefits that aren’t listed.

Monthly plan data resets each month on your activation date, not at the start of the calendar month. Check your plan and data details in the panel to confirm your reset date. Payment records, client cache, and calendar months aren’t interchangeable. If you upgrade mid-cycle, the price difference is prorated based on the remaining days. Confirm the change in the panel before proceeding, and don’t assume the price difference means extra data is included. If the client shows different information from the panel, update your subscription and check again to rule out an outdated status. Data packs last until used and never expire, so monthly reset rules don’t apply to them. If you have questions about an order change, submit the relevant order details and on-screen message in a support ticket so the team can verify the status.

Alipay / WeChat Pay / USDT are supported. Start from the order flow in the user panel to open the payment page, and check the plan, amount, and payment method. Don’t use payment details forwarded by someone else. After paying, return to the panel and check your order and plan status. If the order still shows as incomplete, confirm that the payment record and the account you’re signed in to correspond to the same order, then refresh the page. Don’t create and pay for another order just because the status hasn’t changed yet; that can make it harder to track. If you still need help, submit a support ticket with the order details, payment method, and a receipt with sensitive information hidden. Include the message shown on the page. Don’t share full payment details publicly, and don’t send your password or subscription link as proof of payment.

VPNSweet offers a 14-day no-questions-asked refund. To request one, sign in to the user panel, explain your request in a support ticket, and include the relevant order details. See the refund policy and terms of service for the full scope and process. If you’re also having connection issues, include your platform, client app, when the issue occurred, and the error message. You don’t need to keep reinstalling the client before asking about a refund. Be clear about whether you want to continue troubleshooting or request a refund to avoid unnecessary follow-up. The support ticket will confirm the refund status and outcome. No processing time or additional compensation is promised here. If you attach screenshots, hide sensitive account details and keep only what’s needed to verify the order.